Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Starting in 1992, with help from ENERGY STAR®, American families and businesses were able to save $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. Every Pella® Product meets or exceeds ENERGY STAR certification in all 50 states and most of Canada. How does this impact you? Not only might you find a decline to your heating and cooling bill, you’ll also help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are specifically designed and custom-built for your home, meaning no two projects are the same. Our broad spectrum of products make it difficult to discuss pricing without first considering your wants and needs and the project results you envision. Due to this nature, we find it helpful to send out a Pella sales representative who will give you a quoted project price upon seeing the project site itself. To accelerate the quoting procedure, your Pella® sales representative is equipped with a computer and a portable printer so that they’ll have all the quote information you’ll need—once the sales representative has had a chance to consider the requirements of the job and brings them to life with your vision.
 
In addition to offering a large variety of high-grade products to select from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you excellent window and door products at affordable prices, providing you with a chance to make the renovations you want to while building great value into your Winston-Salem area home as you do it.


What should I use to clean my glass windows?

We advise that you should use a prepackaged vinegar-based cleaning mixture or use an ammonia-free glass cleaner such as Windex or Sparkle. Or you can make your own with one part vinegar to ten parts water. Apply the solution to a soft, clean microfiber cloth or paper towel. We do not recommend glass cleaners that are ammonia- or alcohol-based because they could form streaks or create a film that draws moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses dependable installers who are certified to install Pella doors and windows. They must complete a carefully crafted set of training courses so that your windows and doors are installed properly and meet Pella’s strict warranty criteria. We seek out the best Winston-Salem-local people and recruit them to install our projects. Prior to beginning our relationship, Pella requires them to pass a drug test and background check. Our installers are are insured by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Pella provides services and support that “big box” stores can’t match. Our specialty is selling, installing, and servicing Pella Windows & Doors. Having a dedicated Pella sales team, project manager, local service technicians, and quality installers means that your renovation will have the strength of our whole team. We frequently use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. You can easily contact your sales representative or our main office if you have any concerns and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are numerous reasons why Winston-Salem homeowners pick Pella for their replacement window and door needs. Founded in 1925, Pella is privately-held. Our success depends upon customer satisfaction, not stock prices. All of our high quality windows and doors are manufactured with high standards and serviced by Pella’s qualified Direct Sales Network. Unlike many of our competitors who sell exclusively through retailers, Pella has dedicated windows & door showrooms across the United States and Canada. This unique way of conducting business gives the homeowners in Winston-Salem a warm, personal experience with the assistance of a local to Winston-Salem, Pella-certified team. Whether you are looking for the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a high quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Winston-Salem, we understand that purchasing new windows or a replacement door for your home is a major investment. This is why it is a priority to ensure that each question you have about Pella’s products, materials and engineering are answered.  Therefore, we ask that you allow up to 2 hours for your consultation appointment.

What should I expect during the in-home consultation?

Pella Winston-Salem’s in-home consultation is extremely important to ensure your satisfaction and the most appropriate window or door products are selected for your Winston-Salem home and budget. As such, it is imperative that our visit is planned when all decision-makers (typically both homeowners) are able to participate. Our goal is to provide you the best replacement windows and doors possible.

Please allow up to two hours for this visit. Our professional consultant will address a variety of common questions including:

· What materials (vinyl, wood or fiberglass) are best for your Winston-Salem home?

· Which functional features do you want your windows or doors to have?

· What level of energy efficiency will be best for your home?

· Which colors do you want?

· Other questions you may have

Your in-home consultation is the surest way to receive an accurate, binding quote for this important project.