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Customer Reviews

Pella of Winston-Salem offers expert advice about, and installation of, beautifully designed windows and doors. We’ve got the solutions and services you want for your window or door replacement designs, but don’t take our word for it. Discover what our homeowners are saying about Pella.

4.8/5 stars based on 64 reviews
Average customer rating in the last 12 months
Showing Most Recent Reviews (last 12 months)
Bill H.
Burlington, NC
5/02/2019
Why did you choose Pella?
We received a flyer in the mail for a special deal on the windows. It was a project that we really wanted to get done and so called and made an appointment to speak with the salesman. We were familiar with Pella products and their excellent reputation. We chose Pella over other products because of that reputation.
Were there any memorable aspects of your experience?
Everyone that we dealt with was excellent, very professional.
Mary Ellen V.
Salem, VA
4/08/2019
Why did you choose Pella?
reputation
Kent T.
Greensboro, NC
4/08/2019
Why did you choose Pella?
great quality installation (have had numerous projects done by Pella) and great quality windows and doors
Kent T.
Greensboro, NC
4/08/2019
Why did you choose Pella?
great quality installation (have had numerous projects done by Pella) and great quality windows and doors
Mary Ellen V.
Salem, VA
4/08/2019
Why did you choose Pella?
reputation
Keith M.
Advance, NC
4/08/2019
Why did you choose Pella?
Andersen didn't have a solution that didn't involve tearing out everything and starting from scratch
Michael W.
Kernersville, NC
4/01/2019
Why did you choose Pella?
Well it wasn't the price, we could have went cheaper. I think the Pella products are superior. The install could have been done by myself, but it was done better by someone experienced in doing this work. I'm happy with the end results.
Were there any memorable aspects of your experience?
I would request the same person to do any future installation work, when we decide to do more home improvements. The installation was done by Robert, sorry but I can't remember last name.
Michael W.
Kernersville, NC
4/01/2019
Why did you choose Pella?
Well it wasn't the price, we could have went cheaper. I think the Pella products are superior. The install could have been done by myself, but it was done better by someone experienced in doing this work. I'm happy with the end results.
Were there any memorable aspects of your experience?
I would request the same person to do any future installation work, when we decide to do more home improvements. The installation was done by Robert, sorry but I can't remember last name.
Charles F.
Roanoke, VA
2/10/2019
Why did you choose Pella?
Positive reviews, trusted the salesperson.
Charles F.
Roanoke, VA
2/10/2019
Why did you choose Pella?
Positive reviews, trusted the salesperson.
Dean M.
Jamestown, NC
1/28/2019
Why did you choose Pella?
We chose Pella because of the option to have wood interiors and non-wood exteriors on the windows.
Were there any memorable aspects of your experience?
We had to wait an additional month to complete the project due to the incorrect measurements. This was a huge negative.
David F.
Burlington, NC
1/07/2019
Why did you choose Pella?
Felt like better quality
Were there any memorable aspects of your experience?
It was a positive experience
Joanne K.
Thomasville, NC
1/04/2019
Why did you choose Pella?
Knew the product is excellent, heard name forever!
Joanne K.
Thomasville, NC
1/04/2019
Why did you choose Pella?
Knew the product is excellent, heard name forever!
Michael E.
Lexington, VA
1/03/2019
Why did you choose Pella?
Price, convenience, and quality.
Were there any memorable aspects of your experience?
Installation team was TERRIFIC! On time, clean up every day, unbelievably positive and cheerful.
Michael E.
Lexington, VA
1/03/2019
Why did you choose Pella?
Price, convenience, and quality.
Were there any memorable aspects of your experience?
Installation team was TERRIFIC! On time, clean up every day, unbelievably positive and cheerful.
Michael T.
Madison, NC
12/30/2018
Why did you choose Pella?
Full service and good reputation.
Were there any memorable aspects of your experience?
There was a problem with the fit of 2 windows. 4 to 6 week lead time is a long time to wait when a window does not fit. I would suggest that the person measuring should be a very experienced installer. I have 2 very large custom windows that were 1 1/2 smaller than the rough opening. This shouldn't happen. The windows are too small and the installers have to try and fix yhe mess. Still waiting for molding.
Edward M.
Lynchburg, VA
12/26/2018
Why did you choose Pella?
Reasonable price, good product and good people.
Were there any memorable aspects of your experience?
No.
Jane H.
Pinnacle, NC
12/26/2018
Why did you choose Pella?
Guarantee with product, research on product
Were there any memorable aspects of your experience?
Was impressed that installer had arranged for debris to be picked up after they left! The rep was nice and easy to work with
Edward M.
Lynchburg, VA
12/26/2018
Why did you choose Pella?
Reasonable price, good product and good people.
Were there any memorable aspects of your experience?
No.
Jane H.
Pinnacle, NC
12/26/2018
Why did you choose Pella?
Guarantee with product, research on product
Were there any memorable aspects of your experience?
Was impressed that installer had arranged for debris to be picked up after they left! The rep was nice and easy to work with
Elizabeth H.
Lewisville, NC
12/26/2018
Why did you choose Pella?
We have replaced all windows in our house with Pella products and are very satisfied
Elizabeth H.
Lewisville, NC
12/26/2018
Why did you choose Pella?
We have replaced all windows in our house with Pella products and are very satisfied
Jim G.
Greensboro, NC
12/12/2018
Why did you choose Pella?
We wanted good quality windows installed right.
Were there any memorable aspects of your experience?
We really like the product. Just want the job completed so we can complete other repairs and paint the exterior. We've had to delay those crews several times while waiting for Pella to install the 2 bay windows (2 months so far).
Jim G.
Greensboro, NC
12/12/2018
Why did you choose Pella?
We wanted good quality windows installed right.
Were there any memorable aspects of your experience?
We really like the product. Just want the job completed so we can complete other repairs and paint the exterior. We've had to delay those crews several times while waiting for Pella to install the 2 bay windows (2 months so far).
Chrissy M.
Greensboro, NC
12/04/2018
Why did you choose Pella?
Excellent reviews and reputation, quality products.
Were there any memorable aspects of your experience?
Easy process to order and professional and clean installation.
Chrissy M.
Greensboro, NC
12/04/2018
Why did you choose Pella?
Excellent reviews and reputation, quality products.
Were there any memorable aspects of your experience?
Easy process to order and professional and clean installation.
Carl M.
Lexington, NC
12/03/2018
Why did you choose Pella?
Price and service
Were there any memorable aspects of your experience?
No
Carl M.
Lexington, NC
12/03/2018
Why did you choose Pella?
Price and service
Were there any memorable aspects of your experience?
No
Ronald T.
Asheboro, NC
11/26/2018
Why did you choose Pella?
Thought they offered the most efficient product to help our home with heating and cooling.
Were there any memorable aspects of your experience?
Our fault, sales person did smooth selling job. Kept informed when install would happen. With installer problems, we wonder did they do a good job or did Pella, Sales Person involved just sale us very expensive windows that we will be paying for, for 48 months.
Ronald T.
Asheboro, NC
11/26/2018
Why did you choose Pella?
Thought they offered the most efficient product to help our home with heating and cooling.
Were there any memorable aspects of your experience?
Our fault, sales person did smooth selling job. Kept informed when install would happen. With installer problems, we wonder did they do a good job or did Pella, Sales Person involved just sale us very expensive windows that we will be paying for, for 48 months.
Skip R.
Union Hall, VA
11/05/2018
Why did you choose Pella?
we always want to buy the best
Were there any memorable aspects of your experience?
We had a change order early on and it seemed exorbitantly expensive. I feel we were gouged.
Skip R.
Union Hall, VA
11/05/2018
Why did you choose Pella?
we always want to buy the best
Were there any memorable aspects of your experience?
We had a change order early on and it seemed exorbitantly expensive. I feel we were gouged.
Alvina K.
Danville, VA
11/02/2018
Why did you choose Pella?
Quality, Well known name. We did research several less expensive windows and were not happy with either the product or the person representing the product.
Were there any memorable aspects of your experience?
Well, just looking at my beautiful windows each day makes me happy
Margaret L.
Beech Mountain, NC
10/29/2018
Why did you choose Pella?
I thought I was getting a quality product and i had a coupon
Were there any memorable aspects of your experience?
how difficult it was to communicate with the salesperson How long it took to get the installation completed Requesting an invoice over and over Materials left at my house for me to dispose of
Margaret L.
Beech Mountain, NC
10/29/2018
Why did you choose Pella?
I thought I was getting a quality product and i had a coupon
Were there any memorable aspects of your experience?
how difficult it was to communicate with the salesperson How long it took to get the installation completed Requesting an invoice over and over Materials left at my house for me to dispose of
Richard G.
Boone, NC
10/23/2018
Were there any memorable aspects of your experience?
installation crew was great.
Richard G.
Boone, NC
10/23/2018
Were there any memorable aspects of your experience?
installation crew was great.
Paul H.
Lynchburg, VA
10/01/2018
Why did you choose Pella?
Previous experience
Paul H.
Lynchburg, VA
10/01/2018
Why did you choose Pella?
Previous experience
Tami E.
High Point, NC
9/17/2018
Why did you choose Pella?
Because the sales rep said you do full tear-outs and that's what we needed.
Were there any memorable aspects of your experience?
Well, the window was in very bad shape, and now it's in good shape. I am pleased.
Tami E.
High Point, NC
9/17/2018
Why did you choose Pella?
Because the sales rep said you do full tear-outs and that's what we needed.
Were there any memorable aspects of your experience?
Well, the window was in very bad shape, and now it's in good shape. I am pleased.
Tyrone B.
Evington, VA
9/15/2018
Why did you choose Pella?
Very nice saleperson Grreat product
Were there any memorable aspects of your experience?
Saleperson & installers very nice & couretous
Tyrone B.
Evington, VA
9/15/2018
Why did you choose Pella?
Very nice saleperson Grreat product
Were there any memorable aspects of your experience?
Saleperson & installers very nice & couretous
Jason L.
Burlington, NC
9/04/2018
Why did you choose Pella?
The team was able to custom fit a door to a very odd-sized opening.
Were there any memorable aspects of your experience?
Pella was more than 50% higher in price than the 5 competitive quotes for this job. Their solution to my problem was the best of the group, so I chose Pella, but the price makes me wary to call again.
Virginia T.
Rural Hall, NC
8/27/2018
Why did you choose Pella?
We have Pella windows so it made sense to purchase Pella doors. The windows are high quality and so are the doors. The doors are expensive but they are absolutely beautiful!
Were there any memorable aspects of your experience?
Doug is a great salesman! The installers were polite and very neat, cleaned and vacuumed afterwards. Stayed on task and completed the job in 1 day.
Virginia T.
Rural Hall, NC
8/27/2018
Why did you choose Pella?
We have Pella windows so it made sense to purchase Pella doors. The windows are high quality and so are the doors. The doors are expensive but they are absolutely beautiful!
Were there any memorable aspects of your experience?
Doug is a great salesman! The installers were polite and very neat, cleaned and vacuumed afterwards. Stayed on task and completed the job in 1 day.
Donna B.
Mc Leansville, NC
8/27/2018
Why did you choose Pella?
Pella took the time with what ever questions we had. The sales man brought a sample window to show us. All windows were measured and my backdoor needed help.
Frank H.
Mebane, NC
8/20/2018
Were there any memorable aspects of your experience?
the cost is to high
Dudley B.
Winston Salem, NC
8/20/2018
Why did you choose Pella?
Previous experience with window replacement by Pella
Were there any memorable aspects of your experience?
Our initial install date was not met, because our door was 'destroyed' by a loading accident at the local warehouse, apparently. However the team did communicate well, apologize and reschedule ASAP.
Dudley B.
Winston Salem, NC
8/20/2018
Why did you choose Pella?
Previous experience with window replacement by Pella
Were there any memorable aspects of your experience?
Our initial install date was not met, because our door was 'destroyed' by a loading accident at the local warehouse, apparently. However the team did communicate well, apologize and reschedule ASAP.
Frank H.
Mebane, NC
8/20/2018
Were there any memorable aspects of your experience?
the cost is to high
Tim J.
Elon, NC
8/13/2018
Why did you choose Pella?
The salesman did not do a today only price on the Windows so we had time to decide
Were there any memorable aspects of your experience?
Very smooth
Tim J.
Elon, NC
8/13/2018
Why did you choose Pella?
The salesman did not do a today only price on the Windows so we had time to decide
Were there any memorable aspects of your experience?
Very smooth
Linda J.
Winston Salem, NC
8/06/2018
Why did you choose Pella?
I ask several friends who had built houses. My son-in-law who is a project manager for a company that builds houses recommended Pella and the research I did on line and reading about what was available convinced me that Pelli was the best for my house.
Were there any memorable aspects of your experience?
After they were installed I noticed that the locks on the side windows for the bay window were different. The other three windows have automatic locks but the bay window has a Manuel lock. We have planted holly bushes around the bay window which will make it uncomfortable for someone to break in but if they decide to break one of the side windows they can reach in and unlock the window. There was no explanation given so maybe this is the only way the side widows are manufactured but it does present a concern because the bay window is low to the ground.
Tracy B.
Yadkinville, NC
5/29/2018
Why did you choose Pella?
Name brand, so I knew they were good.
Were there any memorable aspects of your experience?
Would have liked a little better documentation of what I ordered.
Tracy B.
Yadkinville, NC
5/29/2018
Why did you choose Pella?
Name brand, so I knew they were good.
Were there any memorable aspects of your experience?
Would have liked a little better documentation of what I ordered.
Grace D.
Boone, NC
5/22/2018
Why did you choose Pella?
Reliable product. Professional service. My windows were in a difficult place but they dealt with the problem efficiently.
Were there any memorable aspects of your experience?
The guy who was working on the inside replaced my stained glass window.
Grace D.
Boone, NC
5/22/2018
Why did you choose Pella?
Reliable product. Professional service. My windows were in a difficult place but they dealt with the problem efficiently.
Were there any memorable aspects of your experience?
The guy who was working on the inside replaced my stained glass window.
Lenord A.
Greensboro, NC
5/21/2018
Why did you choose Pella?
Best price and reputation!
Were there any memorable aspects of your experience?
No
Lenord A.
Greensboro, NC
5/21/2018
Why did you choose Pella?
Best price and reputation!
Were there any memorable aspects of your experience?
No
Elmer H.
Winston Salem, NC
5/14/2018
Why did you choose Pella?
Past experience with Pella was good, and Pella's reputation is excellent. Was not satisfied with dealing with a competitor both during sales and installation.
Linda W.
Elon, NC
5/07/2018
Why did you choose Pella?
Reputation
Rebekah M.
Blacksburg, VA
5/04/2018
Why did you choose Pella?
Warranty, service, quality