FAQ

No two replacement projects are the same. In order to decide the cost of your window or door replacement project, we will need to wholly understand your wants and needs. Schedule a no-obligation, in-home consultation and we’ll be able to provide you with a free quote at your consultation. A Pella® design professional will work alongside you to comprehend your idea, select high-quality products and take measurements for your replacements.

In addition to making high-quality products in a variety of styles, we also have payment and finance options to help make your replacement project a reality.

It’s our mission to make sure we answer all of your questions about windows and doors from Pella of Winston-Salem. We’ll review all the features and possibilities available to you, including material choices and energy-efficient enhancements. To make sure we can cover all of it, we recommend you plan for about two hours for your consultation appointment.

Your in-home consultation is critical to ensuring your happiness with your window and door replacement. It will help you select the ideal windows or doors for your Winston-Salem-area home and your budget. It’s best to arrange your complimentary, in-home consultation when all of the decision-makers are able to join. Our Pella® expert designer will address a variety of common questions like:

  • Which materials (vinyl, wood or fiberglass) are right for your Winston-Salem-area home?
  • Which functional features would you like for your windows or doors?
  • What level of energy efficiency is ideal for your home?
  • Which colors do you want?

Correctly quoting your replacement windows or entry door project depends upon the information we receive throughout the in-home consultation. You can read more about in-home consultations here.

Installations of replacement windows and doors from Pella of Winston-Salem are led by a Pella® Expert InstallerSM. Under his or her direction, Pella-certified installers will work to install your windows or doors. They must complete an extensive set of training courses to ensure your windows and doors are appropriately installed and adhere to Pella’s warranty criteria. You can find out more about your straightforward, no-guess installation day here.

Before they can be employed, Pella requires installers to pass a drug test and background check. Our installers are totally protected by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also protected for 10 years under the installation limited warranty and service agreement.

Pella® products meet or exceed ENERGY STAR®-certification in all 50 states and most of Canada. How will this apply to you? Not only could you realize a drop in your heating and cooling costs, but you will help protect the environment.

The benefit of Pella® vinyl windows is that you won’t have to paint them. They come in a variety of colors, so you’ll find a color that accompanies your home. We do not endorse painting your vinyl products; this will invalidate your warranty.

Pella of Winston-Salem gives you services and support that larger stores simply don’t have. Our knowledgeable staff has skill in selling, installing and servicing Pella® windows and doors. You’ll have a specific Pella sales team, consisting of a project manager, local service technicians and quality installers. We typically use the term “single-source accountability.” All you have to do is get ahold of our office, your sales representative or your project manager with any questions or concerns you can think of, and we will get to work resolving the issue.

There are a variety of reasons why Winston-Salem-area people pick Pella of Winston-Salem for their replacement window and door needs. Our success is built on customer satisfaction, not stock prices. All of our high-quality windows and doors are crafted with care and serviced by Pella’s professional Direct Sales Network. Unlike other manufacturers who sell only through third-party channels, Pella of Winston-Salem has a dedicated window and entry door showroom. This unique way of doing business offers you a customized experience with the assistance of a local Pella®-certified team. Whether you are searching for the beauty of wood, the strength of fiberglass or the reduced maintenance of vinyl—Pella of Winston-Salem has a high-quality, energy-efficient and sturdy solution.

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